FAQ's

Welcome to the FAQs section of Gengeni.com! Here, we've compiled answers to some of the most common questions you might have about our e-commerce store, products, services, and policies. If you can't find the information you're looking for, please feel free to contact our customer support team at support@gengeni.com. We're here to assist you!

1. How can I create an account on Gengeni.com?

To create an account on Gengeni.com, simply click on the "Sign Up" or "Register" link located at the top right corner of the homepage. Follow the prompts to provide your name, email address, and create a password. Once your account is created, you can start shopping and managing your orders.

2. How do I place an order?

Placing an order on Gengeni.com is easy! Browse our products, select the items you want, and add them to your cart. Once you're ready to check out, click on your cart and follow the steps to provide your shipping address, payment details, and any applicable promo codes. After confirming your order, you'll receive an email confirmation.

3. What payment methods do you accept?

We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and more. When checking out, you'll see the available payment options for your convenience.

4. How can I track my order?

Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery progress of your order. Alternatively, you can log in to your account on Gengeni.com to view order details and tracking information.

5. What is your return policy?

Our return policy allows you to return eligible items within [Return Period, e.g., 30 days] from the date of delivery. Please review our detailed Return Policy for more information on how to initiate a return, eligibility criteria, and steps to follow.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. During the checkout process, you'll be able to see the available shipping options for your location.

7. How do I contact customer support?

For any questions, concerns, or assistance, you can reach our customer support team by emailing support@gengeni.com or calling +255746099980. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM.

8. Can I change or cancel my order after it's been placed?

If you need to make changes or cancel an order, please contact our customer support team as soon as possible. While we'll do our best to accommodate your request, order changes may not always be possible, especially if the order has already been shipped.

9. Are my payment details and personal information secure?

Yes, we take your privacy and security seriously. We use industry-standard encryption and security measures to protect your payment details and personal information. For more information, please review our Privacy Policy.

10. How can I stay updated on promotions and new products?

To stay informed about our latest promotions, new arrivals, and updates, you can subscribe to our newsletter. You can sign up by entering your email address at the bottom of our homepage.

Thank you for visiting Gengeni.com and exploring our FAQs. If you have any other questions, please don't hesitate to reach out to our customer support team. We're here to make your shopping experience enjoyable and hassle-free!